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Hitachi in the U.S.A.Digital Solutions DivisionHitachi in the U.S.A. | Digital Solutions Division

Hitachi America, Ltd. Digital Solutions Division | Service and Solutions

Hitachi America, Ltd. Digital Solutions Division Service and Solutions

Customer Service Department

We provide customer assistance for all product support:

  • Product Hook up
  • Operational assistance
  • Troubleshooting
  • Coordinating a service solution
  • Warranty service support

Hours of Operation

9:00 am - 6:00 pm EST

Contact information



Hitachi America, Ltd.
Digital Solutions Division
P.O. Box 99652
Troy, MI. 48099

Self Help Solutions Page

Owner's Guides Downloads & Software Updates

Click on the link above, to be connected to our Service Department website. There you will find access to free software downloads and owner's guides.

Electronic Waste Collection and Recycling

Dispose of this product in accordance with applicable environmental laws. For information on electronics recycling in California visit www.calrecycle.ca.gov.

Hitachi partners with Electronic Manufacturers Recycling Management Company, LLC (“MRM”) to support reliable electronic waste collection and recycling programs in select U.S. states. MRM combines the resources of responsible electronics manufacturers and recyclers to implement collaborative recycling programs for electronics products.

For information on the availability of an MRM-operated Hitachi brand consumer electronics collection and recycling program in you’re the USA please visit www.mrmrecycling.com or contact MRM toll-free at 888-769-0149. Hitachi consumers in Canada can locate a responsible electronics collection and recycling site using the Electronic Product Stewardship Canada website: www.epsc.ca .

For more information on the Hitachi Group’s environmental vision visit http://www.hitachi.com/environment/vision/index.html

California Proposition 65 Warning

The Safe Drinking Water and Toxic Enforcement Act of 1986, also known as Proposition 65, requires manufacturers to provide clear and reasonable warnings to consumers regarding exposure to certain chemicals from consumer products. Hitachi-brand television and projector products and accessories (e.g., specialty lenses, replacement lamps, mounts, and remotes) can contain chemicals, such as lead, known to the State of California to cause cancer, birth defects, or other reproductive harm. For your information, below is a copy of the warning label placed on the exterior packaging of such products and accessories that accompanies the packaged product and is provided for your information.


This product can expose you to chemicals, including lead, known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information go to http://www.P65Warnings.ca.gov.
Ce produit peut vous exposer à des agent chimiques, y compris le plomb, connu par l’État de Californie comme pouvant causer le cancer, des malformations congénitales, ou d’autres dommages à la reproduction. Pour plus d/informations, allez a http://www.P65Warnings.ca.gov.


Hitachi America, Ltd.

Ultravision is a registered trademark of Hitachi America, Ltd.

Affiliated Company and logos

  • The HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
  • ENERGY STAR is a registered trademark of the U.S. Government.
  • Dolby and the double-D symbol are registered trademarks of Dolby Laboratories.
  • ROKU, ROKU TV and the ROKU logo are the trademarks or registered trademarks of Roku, Inc.